Return and Refund Policy

Last Updated: October 31, 2024

At Huntvalley.shop, we are committed to ensuring your satisfaction with our hunting gear products. Our Return and Refund Policy is designed to provide a smooth, hassle-free return process.

1. Overview

This Return and Refund Policy is part of our Terms and Conditions and should be read in conjunction with our Privacy Policy and Shipping Policy. By making a purchase on Huntvalley.shop, you agree to the terms outlined in this policy.

2. Return Eligibility

2.1 30-Day Return Window
You may return most items purchased from Huntvalley.shop within 30 days of delivery for a full refund. The 30-day period begins on the day your item is delivered, as confirmed by our shipping carrier.

2.2 Condition of Returns
To be eligible for a return, items must be:

• In the same condition as received
• Unused and in their original packaging
• Free from damage or excessive wear
• Accompanied by all accessories, parts, and documentation

2.3 Non-Returnable Items
Certain items cannot be returned for health and safety reasons, including:

• Custom or made-to-order items

3. Return Process

3.1 Initiating a Return
To start a return, contact our customer support at support@huntvalley.shop or call +1 786-394-3837 within the 30-day return window.

3.2 Packaging Your Return
Whenever possible, use the original packaging. If not available, use a sturdy box with adequate protection for your item and include all original accessories and documentation.

3.3 Shipping Your Return
We’ll provide a prepaid return shipping label. Attach it to the package securely and drop it off at an authorized carrier location.

3.4 Return Shipping Costs
Huntvalley.shop covers return shipping costs for eligible items. If the return is due to an error on our part (e.g., incorrect item sent), return shipping will be fully covered.

4. Refund

4.1 Refund Process
After we receive and inspect your returned item, we’ll process your refund and notify you by email. Refunds are issued to the original payment method used at checkout.

4.2 Refund Timeframe
Refunds typically process within 3-5 business days after receiving your return. It may take an additional 5-10 business days for the refund to appear in your account, depending on your payment method.

4.3 Full Refunds
We offer full refunds on eligible returns within the 30-day return window, including the full purchase price and any applicable taxes.

4.4 Partial Refunds
Partial refunds may apply if:

• The item shows signs of wear or damage
• Accessories or parts are missing

5. Exchanges

To exchange an item for a different size or product, follow the return process above and place a new order for the replacement item through our online store.

6. Damaged or Defective Items

6.1 Items Damaged in Transit
If your item arrives damaged, please contact us within 48 hours of delivery. We’ll arrange for a return and send a replacement at no additional cost.

6.2 Defective Items
For defective items, contact us within the 30-day return window. We’ll provide a prepaid return label and either send a replacement or process a full refund.

7. Late or Missing Refund

If you haven’t received your refund within the specified timeframe, please:

• Check your bank or credit card statement
• Contact your bank or credit card company, as processing times may vary

If you’ve done all of the above and still haven’t received your refund, please reach out via our Contact Us page.

8. Gifts

If the item was marked as a gift during purchase, you’ll receive a gift credit for the value of the returned item. The gift giver will not be notified of the return.

9. Exceptions and Special Circumstances

9.1 Bulk Orders
For orders of 5 or more of the same item, contact our Customer Service team for specific return instructions.

9.2 Customized Items
Customized or personalized items are not eligible for return unless defective. Please reach out to us for assistance.

9.3 Promotional Items
Items purchased as part of a promotion or bundle may be subject to different return conditions. Refer to the promotion’s terms or our Contact Us page for more details.

10. Customer Rights

This Return and Refund Policy does not affect your statutory rights as a consumer.

11. Restocking Fees

Huntvalley.shop does not charge restocking fees for items returned within the 30-day return window. To qualify for a refund without a restocking fee, returned items must meet the following criteria:

• The item is in the same condition as received
• It is unused and in its original packaging
• It is free from damage or excessive wear
• All accessories, parts, and documentation are included

12. Customer Service Contact

For questions about returns or refunds, please contact our customer service team:

• Business Name: Hunt Valley LLC
• Email: support@huntvalley.shop
• Phone: +1 786-394-3837
• Hours: Monday to Friday, 8:00 AM to 5:00 PM
• Address: 1017 Rhinelander Avenue, Bronx, NY 10462, USA

For additional contact options, visit our Contact Us page.

13. Policy Updates

We reserve the right to modify this policy at any time. Any changes will be posted on this page, with the date of revision. Changes will not apply to returns already in progress.

By making a purchase on Huntvalley.shop, you agree to this Return and Refund Policy. For more information, refer to our Privacy Policy and Terms and Conditions.